Feedback on your concern/complaint

If you have recently made a complaint or contacted us about a concern we would be interested in finding out how we handled the problem. Please feel free to use the link below to send us the feedback. Thank you.

Feedback

Questionnaire Comparisons

2007 - 2008 . click on the link below.

Questionnaire Comparisons

Customer care standards

continually improving our service to pupils and parents

In session 2006 – 2007 we introduced Customer service standards to the Academy with the aim of helping us to provide the highest professional standards of service.

When you contact the school we will strive:

• Treating you fairly and with respect
• Respecting your confidentiality at all times
• Ensuring the provision of professional, well-qualified staff
• Providing a safe, stimulating learning environment for your child

 We will keep you informed of the wider developments and achievements within the school by:

• Giving you accurate information in a way that meets your needs
• Keeping you up to date with whole school and individual issues, through newsletters and meetings

 We will strive to be responsive to your needs when you contact the school for any reason by:

• Addressing concerns within 3 working days
• Answering the telephone within 3 rings
• Responding effectively to letters etc. within 3 working days
• Ensuring polite, friendly, approachable, responsive staff at all times

On an annual basis, in our Standards and Quality Report, we will report on how we have kept these promises and also how we performed against targets we have set.

Most recent feedback

S4, 5 & 6 parents filled in Part 1 of the questionnaire at the February 2007 Parents’ Evening.

S2 parents filled in Part 2 of the questionnaire at the March 2007 Parents’ Evening .

The full results of the feedback with a general breakdown and explanation is available in the documentation section in PDF format.