| Customer Care and Feedback Booklet |
| Customer Care Parent Feedback Booklet Graphs |
In session 2006 – 2007 we introduced Customer service standards to the Academy with the aim of helping us to provide the highest professional standards of service.
As part of our ongoing commitment to maintaining and improving Standards and Quality in Armadale Academy we annually complete a customer care questionnaire. The purpose of this is to elicit the views of parents on issues relating to standards, quality of service, communication, school information and ethos within our school community.
Who Did We Ask?
The Questionnaires were filled in by:
What Then?
The results were distributed to parents in booklet form, the first booklet showing the feedback from this year’s survey, and the second compares the results year on year from 2006.
Any issues or trends resulting from the booklets were discussed at the appropriate meetings within the school and action taken to address them in the required manner. E.g.
To open the booklets click below:
Ethos Results
In addition to the results contained in the booklets above, we also surveyed Parents on ethos within the school. The results from this are shown in the graph below.
Further Information
If you would like further information about the data contained in this publication or about Customer Care Standards within Armadale Academy please contact Andrew Sharkey, Depute Head Teacher using the contact details below.
01501 730601
Armadale Academy
West Main Street
Armadale
West Lothian
EH48 3LY
If you have recently made a complaint or contacted us about a concern we would be interested in finding out how we handled the problem. Please feel free to use the link below to send us the feedback. Thank you.
