Customer care Questionnaires

continually improving our service to pupils and parents

15 May 2009

In session 2006 – 2007 we introduced Customer service standards to the Academy with the aim of helping us to provide the highest professional standards of service.

As part of our ongoing commitment to maintaining and improving Standards and Quality in Armadale Academy we annually complete a customer care questionnaire. The purpose of this is to elicit the views of parents on issues relating to standards, quality of service, communication, school information and ethos within our school community.

Who Did We Ask?

The Questionnaires were filled in by:

• S4, 5 & 6 Parents at the February Parents’ Evening
• S3 Parents at the March Music Parents’ Evening
• S2 Parents at the March S2 Parents Evening

What Then?

The results were distributed to parents in booklet form, the first booklet showing the feedback from this year’s survey, and the second compares the results year on year from 2006.

Any issues or trends resulting from the booklets were discussed at the appropriate meetings within the school and action taken to address them in the required manner. E.g.

• introduction of new website,
• introduction of new notice board technology in the new school,
• additional litter sweeps in and around the school buildings.

To open the booklets click on the links at the right hand side:-

 

Ethos Results

In addition to the results contained in the booklets above, we also surveyed Parents on ethos within the school. The results from this are shown in the graph below.

 

 

Further Information

If you would like further information about the data contained in this publication or about Customer Care Standards within Armadale Academy please contact Andrew Sharkey, Depute Head Teacher using the contact details below.

+ andrew.sharkey@wled.org.uk

 01501 282145

Armadale Academy

West Main Street

Armadale

West Lothian

EH48 3LY 

 

Feedback on your concern/complaint

 

If you have recently made a complaint or contacted us about a concern we would be interested in finding out how we handled the problem. Please feel free to use the link below to send us the feedback. Thank you.

 

Feedback