Target

100%

100%

100%

100%

95%

98%

95%

90%

90%

98%

OUR CUSTOMER SERVICE STANDARDS

When you contact the school we will strive to provide the highest professional standards of service.  We will do this by:

Ø     Treating you fairly and with respect

Ø     Respecting your confidentiality at all times

Ø     Ensuring the provision of professional, well-qualified staff

Ø     Providing a safe, stimulating learning environment for your child

We will keep you informed of the wider developments and achievements within the school by:

Ø     Giving you accurate information in a way that meets your needs

Ø     Keeping you up to date with whole school and individual issues, through newsletters and meetings

We will strive to be responsive to your needs when you contact the school for any reason by:

Ø     Addressing concerns within 3 working days

Ø     Answering the telephone within 3 rings

Ø     Responding effectively to letters etc. within 3 working days or give you a clear indication of when to expect a response

Ø     Ensuring polite, friendly, approachable, responsive staff at all times

On an annual basis, in our Standards and Quality Report, we will report on how we have kept these promises and also how we performed against targets we have set.